F.A.Q
- Jewelry care
- Custom orders
If you are interested, feel free to contact me through the contact form or on Instagram!
- Shipping
International shipping is available. Everything is shipped from Hungary with Magyar Posta (regular postal service) as a registered priority mail with tracking.
Ready-to-ship items are shipped in maximum 2-4 working days. Made-to-order items and custom orders take 1-2 weeks to make and ship. You will receive an email with the tracking info when your order is shipped.
Delivery takes around 1-2 weeks within Europe and 2-4 weeks everywhere else. However, it depends on the local courier of your country, and the time of the year. If your order hasn't arrived within a month, please contact me.
Customers are responsible for any import taxes and fees.
FOR HUNGARIANS:
Magyarországon belül két opció van szállításra: postán maradó levélként - ez esetben kérlek megjegyzésben add meg a posta pontos címét ahol szeretnéd átvenni; Foxpost automatába - ez esetben pedig az automata címét add meg megjegyzésben. Az alapértelmezett címhez pedig a számlázási címedet add meg.
- Return&refund policy
If your order hasn't arrived within a month, or there's an issue with your item please contact me within 14 days of receiving the package to request a refund or replacement. Photo documentation required in case of the item arrives damaged or not as described. The item must be returned in the same condition as you received and in the original (or similar, safe) packaging. Refund will be sent once I received the item. No returns for customized items.
To avoid any issues please read item descriptions carefully before ordering!